Explore the lakes
Your privacy is important to us. This policy document sets out how Explore the Lakes collect information you provide to us when you use our website, what we do with that information, and the choices you have in how the information is treated.
Explore the Lakes are committed to ensuring that your privacy is protected at all times. Should we ask you to provide certain information by which you can be identified when using our website, this will only be used for individual customer or client care, mailing of product details, or individual contact where necessary. We will not sell, distribute or lease your personal information to third parties unless we have your specific permission, or are required by law to do so.
Your personal data (any information which identifies you, or which can be identified as relating to you personally) will be collected and used by Explore the Lakes This means we decide how your personal data is processed and for what purposes.
Our contact details are:
Explore The Lakes Fairmont Red Beck Park Cleator Moor CA25 5EX.
For all data matters ask for Kevin Steel
What we collect
You are not required to provide any personally identifiable information on public areas of our website, but we may collect information from you as a result of your relationship with Explore the Lakes, our clients or other service providers, by completing a form on various sections of our website (if applicable), or requesting information on the day of hire. Such information may include: your name; your address; your contact information including your email address, home and mobile telephone numbers; and other information relevant to our clients’ requirements. Ie Driving licence or Passport. By using our services, including our website, and providing personal information you are providing your consent to the use of that information in accordance with this policy.
What we do with the information
We use this information to understand how best to provide a service to you and our clients, and in particular: to best manage our relationship with you; to provide services or information requested by you – to improve our internal record keeping and audit the use of our website; to improve our products and services; to monitor the performance of our services; product updates and to organise and promote events about our activities.
How we store your information
Your information is very important to us. We will only retain your personal data for as long as necessary to fulfil the purpose we collected it for, including the purposes of satisfying any legal, accounting or reporting requirements. We store your information in a lockable fire proof filing cabinet, this is then shredded and recycled.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.
Other cookies may be stored to your computers hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.
Companies we may share data with
We may share your data with some companies in order to provide you with the services we offer. These include:
Stripe -We use the Stripe payment system as our preferred system. You will be able to see this at the end of the check out and you will be required to select it to enter your card payment details before your data it shared. It is a secure system and the personal details entered here will only be used in the relation to the processing of your booking only.
Sumup – This is a payment system we use for gift cards and remote card payment transactions. It is a secure system and the personal details entered here will only be used in the relation to the processing of your booking only.
Smartbookings – This is our preferred method of booking for our website. It is a secure system and the personal details entered here will only be used in the relation to the processing of your booking only.
Explore the Lakes may from time to time provide you with information that may be of interest to you. If you prefer not to receive any information, such as promotional material, you may inform us of your wish by email to firstname.lastname@example.org
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our website, you should note that we do not have any control over other websites. We cannot accept responsibility for the protection and privacy of any information which you provide whilst visiting such sites, which are not governed by this policy. You should exercise caution and look at the privacy statement applicable to the website in question.
The nature of the internet means there cannot be an absolute guarantee about the security of any information you provide, However Explore the Lakes are committed to ensuring that your information is held securely. We have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Explore the Lakes are obliged to respect the confidentiality of any information we hold.
Controlling your personal information
You have a right to access personal information we may hold about you, to have any inaccurate information corrected and to request we stop using your personal details for marketing. Please inform us at email@example.com
This policy may be updated from time to time and you should check to ensure you are happy with those changes we provide.
How to make a complaint
To exercise all relevant rights, queries, or complaints please in the first instance contact Kevin Steel on Fairmont Red Beck Park Cleator Moor CA25 5EX Tel: 07495110499 or Info@explorethelakes.co.uk
If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office on 03031231113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England.
Updated October 2021